The first 10 times I got the following response was probably enough; is anyone getting any OTHER response than the following? I've gotten it 10-20 times, for problems ranging from 2 months to 2 hours old. Is there even a point in calling this customer support?
This is Zynga Customer Support with Zynga Customer Support for Mafia Wars.
Over the past 72 hours Mafia Wars has experienced a number of user facing issues which may have prevented you from completing special events and/or earning regular game progress through social feeds and gift requests.
I’ve been touching bases with some of the customers that we haven’t had an opportunity to offer support to over the last few days and explaining exactly what has been going on. Here is an explanation of the two main problems effecting Mafia Wars and exactly what is being done to correct the issue at the moment. Since these issues are widespread and effect many users it is important for all users to understand what is being done to address outstanding problems effecting Mafia Wars. If your concern is not specific to trouble with missions or gifting, please respond back so your concern can be appropriately addressed.
Cuba in Crisis Mission: Player’s have experienced trouble accessing this mission as well as successfully collecting the rewards once all missions and tasks have been completed. Both problems have been identified and a recent fix was applied for players who haven’t been able to access this mission. If this event expires and you did not have an opportunity to successfully complete all related missions, please respond so your profile can be reviewed for mission completion.
Gifting Errors: Some recent miscommunication has occurred between gift requests sent by users and the information stored in Mafia Wars. This miscommunication has resulted in different error messages when accepting gifts often preventing players from earning progress in the Ancient Relic Gift Event or collecting any other item available on the Free Gift page. Common error messages are: ‘something has gone wrong’ or ‘this user is not in your mafia.’ Both of these incidents are being reviewed and a recent fix was applied to improve the communication of gifts sent between users.
Trouble with gifting is an ongoing problem continuously being reviewed. If future problems with gifting arise it is important to submit specific information about the problem you have experienced. Please refer to the article “Have a Problem with Gifting? Programmers want to Fix it! Help us, help them” located on the Mafia Wars support page:
http://zynga.custhelp.com/app/home/gameid/43/
Thanks for your understanding. The Mafia Wars Support Team will continue to email these updates when major issues are effecting a large number of players.
Kind regards,
Zynga Customer Support.
This is Zynga Customer Support with Zynga Customer Support for Mafia Wars.
Over the past 72 hours Mafia Wars has experienced a number of user facing issues which may have prevented you from completing special events and/or earning regular game progress through social feeds and gift requests.
I’ve been touching bases with some of the customers that we haven’t had an opportunity to offer support to over the last few days and explaining exactly what has been going on. Here is an explanation of the two main problems effecting Mafia Wars and exactly what is being done to correct the issue at the moment. Since these issues are widespread and effect many users it is important for all users to understand what is being done to address outstanding problems effecting Mafia Wars. If your concern is not specific to trouble with missions or gifting, please respond back so your concern can be appropriately addressed.
Cuba in Crisis Mission: Player’s have experienced trouble accessing this mission as well as successfully collecting the rewards once all missions and tasks have been completed. Both problems have been identified and a recent fix was applied for players who haven’t been able to access this mission. If this event expires and you did not have an opportunity to successfully complete all related missions, please respond so your profile can be reviewed for mission completion.
Gifting Errors: Some recent miscommunication has occurred between gift requests sent by users and the information stored in Mafia Wars. This miscommunication has resulted in different error messages when accepting gifts often preventing players from earning progress in the Ancient Relic Gift Event or collecting any other item available on the Free Gift page. Common error messages are: ‘something has gone wrong’ or ‘this user is not in your mafia.’ Both of these incidents are being reviewed and a recent fix was applied to improve the communication of gifts sent between users.
Trouble with gifting is an ongoing problem continuously being reviewed. If future problems with gifting arise it is important to submit specific information about the problem you have experienced. Please refer to the article “Have a Problem with Gifting? Programmers want to Fix it! Help us, help them” located on the Mafia Wars support page:
http://zynga.custhelp.com/app/home/gameid/43/
Thanks for your understanding. The Mafia Wars Support Team will continue to email these updates when major issues are effecting a large number of players.
Kind regards,
Zynga Customer Support.
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